Dealing with Difficult People

Dealing with Difficult People

Course Expiration Date:  7/31/19

 If you are purchasing this course the cost is $60.00.

Course Description:  Research has shown most of us encounter unreasonable people in our lives. We may have to interact with a difficult individual at work or at home. It’s easy to let a challenging person affect us and ruin our day. Some key concepts to empowering yourself in such situations are identifying and understanding resistance, reasons for resistance,and identify strategies to address the resistance in context. This course will assist healthcare workers in identifying effective strategies to deal with difficult persons.

Target Audience:  Social Workers, Nurses. Respiratory Therapist, Licensed Psychology Counselors, dieticians and AHEC.

Instructor:  Macie P. Smith, Ed.D., LBSW, C-SWCM

Learning Outcomes:

At the end of this presentation, the learner will be able to:

  • State the meaning of resistance.
  • Describe reasons behind resistance.

  • Identify strategies to address resistance.

Credit Statements:

Social Workers: This program has been approved for 2.5 clock hours of social work continuing education by Upstate AHEC, as part of the SC AHEC system, under its accreditation by the SC Board of Social Work Examiners.

Licensed Professional Counselors and Therapists:  This program has been approved for 2.5 hours of continuing education by SC AHEC under its accreditation by the SC Board of Examiners for Licensure of Professional Counselors, Marriage and Family Therapists and Psycho-Educational Specialists.

Licensed Nurses:  Upstate AHEC is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

 Upon successful completion of this program, attendees will receive 2.5 contact hours. 

Respiratory Care Practitioners: 2.5 clock hour will be awarded by Upstate AHEC, an approved provider of continuing education for respiratory care practitioners by the SC Board of Medical Examiners.

AHEC Credit: This educational offering provides 0.25 CEUs (2.5 clock hour) by Upstate AHEC and meets SC AHEC Best Practice Standards.

Disclosure Statement:

Upstate AHEC's conflict of interest policy requires faculty to disclose any real or apparent commercial financial affiliations related to the content of their presentations/materials.

The speaker(s) has/have signed a vested interest form declaring no conflict of interest in educational activities.

Provisions of this educational activity by Upstate AHEC does not imply endorsement by Upstate AHEC or ANCC of any commercial products displayed in conjunction with this activity.

 The process for enrolling in AHECU courses has changed. Please go to and click the blue AHECU/Distance Education block to register for online courses.  There is a tutorial on the web site if you need assistance with the registration process.