Analyzing Conflict for a Creative Resolution

Analyzing Conflict for a Creative Resolution

Course Expiration Date: 7/31/19

If you are purchasing this course the cost is $25.00.

Course Description: This course is designed to help healthcare professionals learn to resolve conflicts.

Instructor: Deborah L. Cox, MBA, MS-CM, MT (ASCP)

Target Audience: All Healthcare providers and administrative personnel

Learning Outcomes: After completing this activity, the participant will be able to:

Review the impact of conflict on interpersonal relations.
Review the role of emotions in conflict resolution.
Describe the evolution of a destructive conflict.
Discuss why a conflict should be analyzed.


Length of Course: 45 minutes

Credit Statements:

Licensed Nurses: Upstate AHEC is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Upon successful completion of this program, participants will receive .75 contact hour.

Counselors and Therapists: This program has been approved for .75 hours of continuing education by SC AHEC under its accreditation by the SC Board of Examiners for Licensed Professional Counselors, Marital and Family Therapists and Psycho-Educational Specialists.

Social Workers: This program has been approved for .75 clock hours of non-social work continuing education by Upstate AHEC, as part of the SC AHEC system, under its accreditation by the SC Board of Social Work Examiners.

Others: This educational offering provides 0.075 CEUs ( .75 clock hours) by Upstate AHEC and meets SC AHEC Best Practice Standards.

Disclosure Statement:
Upstate AHEC's conflict of interest policy requires faculty to disclose any real or apparent commercial financial affiliations related to the content of their presentations/materials.

The speaker(s) has/have signed a vested interest form declaring no conflict of interest in educational activities.

Provisions of this educational activity by Upstate AHEC does not imply endorsement by Upstate AHEC or ANCC of any commercial products displayed in conjunction with this activity.


The process for enrolling in AHECU courses has changed. Please go to www.upstateahec.org and click the blue AHECU/Distance Education block to register for online courses. There is a tutorial on the web site if you need assistance with the registration process.