Effective Communication in the Healthcare Setting

Effective Communication in the Healthcare Setting

Course Expiration Date: January 31, 2020

If you are a member of SC AHEC this course is free with an enrollment key which you may obtain from the AHEC contact person within your organization.

If you are purchasing this course the cost is $25.00 payable through PayPal when you enroll.

Course Description: This course will provide participants with skills to communicate with patients in the healthcare environment.

Instructor: Regina McDonald RN

Target Audience: All Healthcare Professionals

Length of Course: 30 minutes

Learning Outcomes: After completing this activity, the participant will be able to:

1. Recognize communication barriers.
2. Describe active listening techniques.
3. Identify when you are in a power struggle.
4. Describe interventions to increase communication.

Credit Statements:

Licensed Nurses: Upstate AHEC is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Upon successful completion of this program, participants will receive 0.5 contact hour.

Dietitians: 0.5 contact hour of CPE for registered dietitians.

Respiratory Care Practitioners: 0.5 clock hour will be awarded by Upstate AHEC, an approved provider of continuing education for respiratory care practitioners by the SC Board of Medical Examiners.

Massage Therapists: This program has been approved for 0.6 hours of continuing education by the SC Department of Labor, Licensing and Regulation for Massage Therapy. SC State Provider Number is 2 Expires 6/30/2020.

Other: This educational offering provides 0.05 CEUs (0.5 clock hour) by Upstate AHEC and meets SC AHEC Best Practice Standards.

Disclosure Statement: Upstate AHEC’s conflict of interest policy requires speaker(s), the planning committee members, and all others in a position to control this activity of this program to disclose any real or apparent commercial financial affiliations related to the content of this presentation or materials.


The speaker(s), the planning committee members, and all others in a position to control this activity have signed a vested interest form declaring no conflict of interest in this activity.

Provision of this education activity by Upstate AHEC does not imply endorsement by Upstate AHEC or ANCC of any commercial products displayed in conjunction with this activity.

Credit Requirements: To receive CE credit for completing this online course you must complete 100% of the material, receive at least 80% passing grade on post-test and complete the evaluation.

Once you pass the post-test and complete the evaluation you will be able to print a certificate for verification of credit.

The process for enrolling in AHECU courses has changed. Please go to www.upstateahec.org and click the blue AHECU/Distance Education block to register for online courses. There is a tutorial on the web site if you need assistance with the registration process.